Privacy Policy for Omnisky
Last Updated: August 2024
At Omnisky, we are dedicated to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website or engage with our products and services. By using our website, you agree to the practices described in this policy.
1. Information We Collect
a. Personal Information:
- Contact Information: This includes your name, email address, phone number, and physical address, which we collect when you fill out forms on our website, subscribe to our newsletter, or purchase our products and services.
- Payment Information: For transactions, we collect credit card details, billing addresses, and other payment-related information. This data is securely processed by our trusted third-party payment providers and is not stored on our servers.
- Account Information: If you create an account with us, we collect your username, password, and other account preferences. This information helps us manage your account and provide personalized services.
- Flight Data Analysis Requests: If you engage with our flight data analysis services, we may collect data related to your specific requests and requirements to deliver tailored solutions.
b. Non-Personal Information:
- Usage Data: We collect data on how you interact with our website, including your IP address, browser type, device type, operating system, referring URLs, and the pages you visit. This helps us understand user behavior and improve our website functionality.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience on our website. Cookies help us remember your preferences, track your activity, and personalize content. You can manage your cookie settings through your browser, but disabling cookies may affect your experience on our site.
2. How We Use Your Information
We use the information we collect for various purposes, including:
a. Service Provision:
- Order Processing: Process and fulfill your orders, including payment processing, shipping, and delivery.
- Account Management: To manage your account, provide customer support, and respond to your inquiries.
- Flight Data Analysis: To analyze and deliver flight data solutions tailored to your specific needs.
b. Website Improvement:
- User Experience: To analyze usage patterns, identify trends, and improve our website’s functionality, content, and user experience.
- Product Development: To develop new products and services that meet the needs of our customers.
c. Communication:
- Marketing and Promotions: To send you promotional emails, newsletters, and updates about our products, services, and special offers. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails.
- Operational Communications: To send you important updates about your account, transactions, or changes to our services or policies.
d. Security:
- Fraud Prevention: To monitor for and prevent fraudulent activities, unauthorized access, and other illegal activities.
- Data Protection: To safeguard your data against potential threats and vulnerabilities.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your data under the following circumstances:
a. Service Providers:
- We work with third-party service providers who assist us in delivering our services, including payment processors, shipping companies, IT service providers, and marketing agencies. These providers only have access to the information necessary to perform their services and are obligated to protect your data.
b. Legal Compliance:
- We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Omnisky, our customers, or others.
c. Business Transfers:
- In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
4. Data Security
We implement a variety of security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Encryption: Sensitive data, such as payment information, is encrypted during transmission using Secure Socket Layer (SSL) technology.
- Access Controls: Access to your personal data is restricted to authorized personnel only.
- Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems.
Despite our efforts, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information:
a. Access and Correction:
- You can request access to the personal information we hold about you and request corrections if any of the information is inaccurate or incomplete.
b. Deletion:
- You can request the deletion of your personal data, subject to certain legal or contractual obligations. We will take reasonable steps to ensure that your data is deleted in a secure manner.
c. Data Portability:
- You have the right to request a copy of your data in a structured, commonly used, and machine-readable format.
d. Opt-Out:
- You can opt-out of receiving marketing communications from us at any time. However, we may still send you non-promotional communications related to your account or transactions.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect data about your browsing behavior and preferences. This data helps us:
- Personalize Your Experience: Customize the content and advertisements you see on our website.
- Analyze Traffic: Understand how users interact with our site and identify areas for improvement.
- Retarget Advertising: Serve targeted ads to you based on your past interactions with our website.
You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may limit your ability to use certain features of our site.
7. Third-Party Links
Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete the information as soon as possible. If you believe that we may have collected information from a child, please contact us immediately.
9. International Data Transfers
Omnisky operates globally, and your information may be transferred to, and stored in, countries outside of your country of residence. These countries may have data protection laws that are different from those in your country. We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: abuse@omnisky.co.za.
By using our website or engaging with our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.