Shipping Policy

Last Updated: August 2024

At Omnisky, we are committed to ensuring that your orders are delivered in a timely and secure manner. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our website.

1. Shipping Methods

We offer the following shipping options:

Standard Shipping: Typically delivered within 3-7 business days.
Express Shipping: Typically delivered within 1-3 business days.
Overnight Shipping: Orders placed before 11 am will be delivered the next business day.

Shipping times may vary depending on your location and the availability of products.

2. Shipping Charges

Shipping charges are calculated based on the following factors:

Order Value: Some orders may qualify for free shipping based on their total value.
Shipping Method: The cost will vary depending on the speed of delivery you select.
Delivery Location: Shipping costs may vary depending on the destination. Additional charges may apply for remote or international locations.

You will be informed of the total shipping cost during the checkout process.

3. Order Processing Time

Order Confirmation: Once your order is placed, you will receive an order confirmation email.
Processing Time: Orders are processed within 1-2 business days. During peak seasons or promotions, processing may take longer.
Dispatch: Once your order is processed and dispatched, you will receive a shipping confirmation email with tracking information.

4. Shipping Destinations

We currently ship to the following regions:

Domestic Shipping: Within South Africa.
International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.

5. Order Tracking

Tracking Information: Once your order has been shipped, you will receive an email with tracking details. You can use the tracking number provided to monitor the delivery status of your package.
Delayed Shipments: If your order is delayed, we will notify you with an updated delivery time.

6. Shipping Issues and Lost Packages

Undeliverable Packages: If a package is returned to us due to an incorrect address, refusal to accept the package, or inability to deliver, we will contact you to arrange re-shipment. Additional shipping charges may apply.
Lost Packages: If your package is lost in transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and provide a resolution, which may include a replacement or refund.

7. International Shipping Considerations

Customs and Import Duties: International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. These charges vary by country and are not included in the shipping cost at checkout.
Customs Clearance: International shipments may experience delays due to customs clearance processes. Omnisky is not responsible for these delays.

8. Shipping Restrictions

PO Boxes: We do not ship to PO Boxes. Please provide a physical address for delivery.
Hazardous Materials: Certain items may be restricted from shipping due to regulations related to hazardous materials.

9. Returns and Exchanges

Please refer to our Refund and Return Policy for information on returns, exchanges, and refunds related to shipped products.

10. Contact Information

If you have any questions or concerns about our shipping policy, please contact us at: info@omnisky.co.za

We reserve the right to update or modify this Shipping Policy at any time. Please review it periodically for changes.