Refund and Returns Policy

Last Updated: August 2024

At Omnisky, we are committed to providing high-quality products and services. However, we understand that there may be occasions when you need to return or request a refund for your purchase. This Refund and Return Policy outlines the conditions under which returns and refunds will be processed.

1. Eligibility for Returns and Refunds

a. Products:

• Return Period: You may return products within 30 days of the purchase date for a refund or exchange.
• Condition: Products must be returned in their original, unused condition, with all original packaging, tags, and accessories included. Any product that has been used, damaged, or altered after delivery will not be eligible for a refund or return.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns and refunds.

b. Services:

• Cancellation: For services such as drone repair, maintenance, pilot hire, or training, cancellations must be made at least 48 hours before the scheduled service date to be eligible for a refund.
• Non-Refundable Services: Services that have already been rendered or partially completed are non-refundable.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Customized or personalized products.
• Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
• Downloadable software, digital products, or online training materials once accessed.

3. Return Process

To initiate a return:

1. Contact Us: Reach out to our customer service team at [Your Contact Email] or [Your Contact Phone Number] within the eligible return period to request a Return Merchandise Authorization (RMA) number.
2. Pack the Item: Securely pack the item in its original packaging, including all accessories, documentation, and the RMA number.
3. Shipping: You are responsible for the shipping costs associated with returning the product unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.

4. Refund Process

a. Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund based on the condition of the item. b. Refund Method: Approved refunds will be processed and automatically applied to your original method of payment within 7-10 business days. Depending on your payment provider, it may take additional time for the refund to appear on your statement. c. Partial Refunds: In certain situations, only partial refunds may be granted (e.g., products that are returned after the 30-day window but within a reasonable timeframe, or products with minor signs of use).

5. Exchanges

If you need to exchange an item:

• Contact Us: Follow the same steps as outlined in the return process. Indicate that you wish to exchange the item for a different product or size.
• Availability: Exchanges are subject to product availability. If the requested item is unavailable, we will process a refund instead.

6. Damaged or Defective Items

If you receive a damaged or defective product:

• Report: Contact our customer service team within 7 days of receiving the item, providing details and photos of the damage or defect.
• Resolution: We will arrange for a replacement or refund at no additional cost to you.

7. Cancellations

a. Product Orders:

• Orders can be canceled within 24 hours of purchase if they have not yet been shipped. Contact us immediately to cancel your order.

b. Service Bookings:

• Cancellations of service bookings must be made at least 48 hours before the scheduled service date for a full refund. Cancellations made within 48 hours may be subject to a cancellation fee.

8. Contact Information

If you have any questions or concerns about our Refund and Return Policy, please contact us: Info@omnisky.co.za

By making a purchase or booking a service with Omnisky, you agree to this Refund and Return Policy. We reserve the right to modify this policy at any time, so please review it periodically.