Product Returns — Defective Goods

1.1Under section 56 of the Consumer Protection Act 68 of 2008, if a product you purchased from Omnisky is defective, unsafe, or does not match the description or sample shown at the time of sale, you may return it within 6 months of delivery for:

• A repair of the defective product, or
• A replacement with an equivalent product, or
• A full refund of the purchase price.

1.2The choice between repair, replacement, and refund is yours as the consumer. Omnisky will not insist on a repair if you have requested a replacement or refund within 6 months.

1.3After the initial 6-month CPA return period, defective product claims are handled under the product warranty in the Terms & Conditions of Sale.

What counts as defective?

The product does not work or does not function as described at the time of sale.

The product is materially different from what was shown or described.

The product has a manufacturing defect — this does not include damage caused by the Customer after delivery.

Product Returns — Change of Mind

2.1Omnisky accepts change-of-mind returns for stock products within 7 calendar days of delivery, subject to the following conditions:

• The product must be unused, unregistered, and in its original sealed packaging.
• Proof of purchase must be provided.
• The Customer is responsible for the cost of return courier.
• A handling fee of up to 10% of the purchase price may apply to cover restocking and re-inspection costs.

2.2The following products are not eligible for change-of-mind returns:

• Products that have been opened, registered, or activated.
• Custom orders or products ordered specifically for a customer.
• Software, firmware, or digital licences once delivered or activated.
• Products damaged by the Customer after delivery.

Repair Service — Warranty Re-Repair

3.1If the same fault recurs within 90 days of collection after a repair, this constitutes a warranty claim. Omnisky will re-assess and, if the claim is valid, repair the Device at no additional charge.

3.2Contact Omnisky with your original Repair Ticket number within the 90-day warranty period to make a claim.

Repair Service — Refund on Repair

4.1A refund of a repair payment is only available where:

• Omnisky confirms the same fault has recurred after a warranty re-repair and is unable to resolve it after a second repair attempt.
• Omnisky confirms that damage caused during the repair process is attributable to Omnisky’s negligence and cannot be remedied.

4.2A refund is not available where:

• The Customer changes their mind after authorising and paying for a repair.
• The Customer is dissatisfied for reasons unrelated to the specific repair performed.
• The fault recurrence is excluded from warranty (e.g. crash damage after collection, water ingress, third-party tampering).

4.3Where a refund is approved, the amount will equal the payment made for the specific affected repair work — not the total invoice where multiple separate work items were included.

How to Request a Return or Refund

Contact Omnisky
Email repairs@omnisky.co.za (repairs) or info@omnisky.co.za (products) with your invoice or ticket number and the reason for your request.
Await authorisation
Omnisky will respond within 3 business days with a return authorisation number or a request for additional information.
Do not return without authorisation
Returns received without an authorisation number will not be processed.
Ship or bring in the item
Package securely and ship or bring the item as instructed in the authorisation.
Inspection and processing
Omnisky will inspect the returned item and process the applicable repair, replacement, or refund within 10 business days of receipt.

Refund Processing

6.1Approved refunds are processed by EFT to the Customer’s bank account within 5 business days of return inspection completion.

6.2Refunds will be issued to the same payment method used for the original purchase where possible.

6.3Cash refunds exceeding R500 require prior written approval from the Omnisky Manager.

Consumer Rights

This policy is subject to the Consumer Protection Act 68 of 2008. Where any provision conflicts with a non-waivable right under the CPA, the CPA right prevails.

Disputes may be referred to the National Consumer Commission or the Consumer Goods and Services Ombudsman.