Privacy Policy
At Omnisky, we are dedicated to protecting your privacy and ensuring that your personal information is handled with care.
This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website or engage with our products and services.
This policy is governed by the Protection of Personal Information Act 4 of 2013 (POPIA). By using our website, you agree to the practices described in this policy.
Information We Collect
1a. Personal Information
| Contact Information | Your name, email address, phone number, and physical address — collected when you fill out forms, subscribe to our newsletter, or purchase our products and services. |
| Payment Information | Credit card details, billing address, and other payment-related information. This data is securely processed by our trusted third-party payment providers and is not stored on our servers. |
| Account Information | If you create an account, we collect your username, password, and account preferences to manage your account and provide personalised services. |
| Flight Data Requests | If you engage with our flight data analysis services, we may collect data related to your specific requests and requirements to deliver tailored solutions. |
1b. Non-Personal Information
| Usage Data | Your IP address, browser type, device type, operating system, referring URLs, and the pages you visit. This helps us understand user behaviour and improve our website. |
| Cookies & Tracking | We use cookies, web beacons, and similar technologies to enhance your experience. See Section 6 for details. |
How We Use Your Information
Service Provision
- Order processing — to fulfil your orders, including payment, shipping, and delivery.
- Account management — to manage your account, provide customer support, and respond to enquiries.
- Flight data analysis — to analyse and deliver flight data solutions tailored to your needs.
Website Improvement
- User experience — to analyse usage patterns, identify trends, and improve our website functionality and content.
- Product development — to develop new products and services that meet customer needs.
Communication
- Marketing and promotions — to send you promotional emails, newsletters, and updates. You can opt out at any time by following the unsubscribe instructions in our emails.
- Operational communications — to send important updates about your account, transactions, or changes to our services or policies.
Security
- Fraud prevention — to monitor for and prevent fraudulent activities, unauthorised access, and other illegal activities.
- Data protection — to safeguard your data against potential threats and vulnerabilities.
Data Security
We implement a variety of security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction:
| Encryption | Sensitive data, such as payment information, is encrypted during transmission using SSL technology. |
| Access Controls | Access to your personal data is restricted to authorised personnel only. |
| Regular Audits | We conduct regular security audits to identify and address potential vulnerabilities in our systems. |
No method of transmission over the internet or electronic storage is 100% secure. Despite our efforts, we cannot guarantee absolute security of your data.
Your Rights
Under POPIA and applicable South African law, you have the following rights regarding your personal information:
| Access & Correction | You can request access to the personal information we hold about you and request corrections if any information is inaccurate or incomplete. |
| Deletion | You can request the deletion of your personal data, subject to certain legal or contractual obligations. We will take reasonable steps to ensure secure deletion. |
| Data Portability | You have the right to request a copy of your data in a structured, commonly used, and machine-readable format. |
| Opt-Out | You can opt out of receiving marketing communications at any time. We may still send non-promotional communications related to your account or transactions. |
| Objection | You have the right to object to the processing of your personal information where we rely on legitimate interest as the legal basis for processing. |
To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable time as required by POPIA.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect data about your browsing behaviour and preferences. This data helps us:
- Personalise your experience — customise the content and advertisements you see on our website.
- Analyse traffic — understand how users interact with our site and identify areas for improvement.
- Retarget advertising — serve targeted ads based on your past interactions with our website.
You can manage your cookie preferences through your browser settings. Disabling cookies may limit your ability to use certain features of our site.
Third-Party Links
Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
Omnisky does not control these third-party websites and is not responsible for their privacy practices. We encourage you to review the privacy policy of any third-party site you visit.
Children's Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children.
If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete the information as soon as possible.
If you believe we may have collected information from a child, please contact us immediately at [email protected].
International Data Transfers
Omnisky operates across multiple markets, and your information may be transferred to and stored in countries outside of your country of residence. These countries may have data protection laws that differ from those in South Africa.
We take appropriate measures — including contractual safeguards — to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
| General enquiries | [email protected] |
| Privacy & abuse reports | [email protected] |
| Address | 280 Oak Ave, Ferndale, Randburg, Gauteng, 2194 |
| Website | www.omnisky.co.za |
By using our website or engaging with our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.