Trade-in & pre-owned terms

1Online estimates

The trade-in estimator on our website gives a guide price based on the model, condition and accessories you select. It is not an offer. Enterprise drones and models not in the estimator get a personal quote.

2Inspection and our offer

We inspect and test the drone and its accessories, and grade it (Mint, Good, Fair or For parts). We then give you a written offer. The offer holds for 7 days, and only if the drone is still in the condition we checked.

3Selling to us

To sell or trade in, you must be the lawful owner and give us your ID and proof of ownership where available. You sign a declaration that the goods are not stolen and are not subject to finance, a lien or any claim, and that you have removed them from your manufacturer (for example DJI) account.

We record serial numbers and may check them against manufacturer and police records. Ownership passes to Omnisky when we pay you or credit the amount to your purchase.

4Buying pre-owned

Pre-owned and pre-loved items are inspected and tested before sale, and we describe their condition and what is included. Like new items, they are covered by the Consumer Protection Act for six months against defects, taking their age, condition and use into account.

The cover does not include damage after sale (crash, water, misuse), normal wear such as battery capacity, or anything we told you about at the time of sale.

5Your rights

Nothing in this policy takes away your rights under the Consumer Protection Act 68 of 2008. Where this policy and the Act disagree, the Act applies.

You can refer a complaint to the National Consumer Commission (thencc.org.za) or the Consumer Goods and Services Ombud (cgso.org.za). This policy is governed by South African law.