1Delivery charges
- Flat rate: R150 (including VAT) per order, anywhere in South Africa.
- Free delivery: on orders of R5,000 or more.
- Collection: free from 280 Oak Avenue, Ferndale, Randburg. We let you know when your order is ready.
Large or heavy items, such as agricultural and enterprise equipment, are quoted separately. We confirm the cost before you pay.
2Where we deliver
We deliver within South Africa to a physical street address (not a PO Box). We also sell to customers in the other SADC countries (Angola, Botswana, Comoros, DR Congo, Eswatini, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Seychelles, Tanzania, Zambia and Zimbabwe). If we ship the order to you, it is an export at 0% VAT; we quote the courier after you order and you pay it, plus any customs duties and import taxes in your country. If you or your courier collect from our store, 15% VAT applies.
3Dispatch and delivery times
We pack and dispatch orders within 1–2 working days of payment clearing. Items on back order are usually ready within 2–3 working days for collection or dispatch; we tell you if it will take longer.
Our courier partners usually deliver within 2–5 working days of dispatch, depending on your area. You receive a tracking number by email when your order ships. Delivery times are estimates and courier delays are outside our control.
4Problems with a delivery
- Damaged parcel: note it on the courier's delivery record, take photos and tell us within 24 hours.
- Lost parcel: email us your order and tracking number and we open a claim with the courier.
- Wrong address: if a parcel comes back to us because of an incorrect address, re-delivery is charged.
For orders over R5,000, ask us about additional transit insurance. Our liability for goods lost or damaged in transit is limited to the courier's confirmed liability for the shipment.
5Batteries (LiPo)
Drone batteries are classed as dangerous goods for air freight and travel by road courier. If you send batteries to us, remove them from the drone where possible, protect the terminals and use a road service. We are not liable for parcels a courier rejects because batteries were packed incorrectly.
6Sending a drone for repair
Courier repairs follow our Repair & warranty policy: you pay the inbound courier and insurance, a collection we arrange costs R150 or the courier cost plus 20% if that is more, and the return courier is added to your invoice. Email repairs@omnisky.co.za with your job number and tracking number when you send it.
7Your rights
Nothing in this policy takes away your rights under the Consumer Protection Act 68 of 2008. Where this policy and the Act disagree, the Act applies.
You can refer a complaint to the National Consumer Commission (thencc.org.za) or the Consumer Goods and Services Ombud (cgso.org.za). This policy is governed by South African law.