1Prices and quotations
Prices are in rand and include VAT at 15% unless we say otherwise. A quotation is valid for 14 days from the date of issue, or until the date shown on it. Part prices may change after that.
Enterprise drones and systems are sold on quotation only. Prices on the website can change without notice; the price on your confirmed order or invoice applies.
2Placing an order
An order is placed when you pay online, accept a quotation online or sign it, or send a purchase order quoting the quotation number.
Orders over R10,000 (excluding VAT) need a 50% deposit before we process them; the balance is due on delivery unless we agree otherwise in writing. Special-order items, ordered from a supplier for you, may need full payment up front and cannot be returned once ordered, unless the supplier accepts the return.
3Payment
Payment is due in full before goods are released. Use your invoice number as the reference and send proof of EFT. A draft (pro forma) invoice is not a tax invoice and you cannot claim VAT on it; your tax invoice is issued on payment.
Overdue amounts bear interest at the prime rate plus 2% a year from the due date.
4Delivery and collection
Within South Africa we deliver to your address (carriage and insurance paid) at the delivery charge shown at checkout or on your quotation, or you can collect from us in Ferndale. See our Shipping & delivery policy for rates and times.
Outside South Africa, goods are sold ex works: you arrange and pay for freight, insurance, customs clearance, duties and taxes. Delivery dates are estimates. Ownership passes to you when you have paid in full; risk passes on delivery or collection.
5Checking your order
Please check your goods when they arrive and tell us in writing within 7 days of delivery about anything damaged, missing or not as ordered. Report courier damage within 24 hours. Goods can only be returned with our written approval first; see our Returns & refunds policy.
6Warranty
New products carry our 12-month warranty against manufacturing defects, or the manufacturer's warranty if it is longer. Claims are made in writing with your invoice number and handled in store (carry-in).
We will repair, replace or refund the faulty product. The warranty does not cover modification, misuse, accidental or crash damage, water damage, normal wear, flying outside SACAA rules, or use with unauthorised software or equipment. Pre-owned items: see our Trade-in & pre-owned terms.
7Cancelling an order
An order can only be cancelled with our written consent. If we agree, a 15% handling and restocking fee applies, taken from your deposit. This does not affect your right under the Consumer Protection Act to return faulty goods within six months.
8Invoice queries
Please raise any dispute about an invoice in writing within 7 days of the invoice date. Amounts that are not in dispute remain payable.
9Software and intellectual property
Software supplied with a product is licensed to you for your own use. You may not copy, reverse-engineer, distribute or resell it. All intellectual property stays with Omnisky or the manufacturer.
10Flying legally
You are responsible for using drones in line with SACAA regulations and the law. We are not liable for fines or other consequences of how a product is flown.
11Liability
Our liability is limited to the amount you paid for the product concerned. We are not liable for indirect or consequential loss such as lost profit, data or business interruption, except where the law does not allow this to be excluded. We are not liable for delays caused by events beyond our reasonable control.
12Your rights and disputes
Nothing in this policy takes away your rights under the Consumer Protection Act 68 of 2008. Where this policy and the Act disagree, the Act applies.
You can refer a complaint to the National Consumer Commission (thencc.org.za) or the Consumer Goods and Services Ombud (cgso.org.za). This policy is governed by South African law.
We first try to resolve a dispute directly with you. These terms and the order documents are the whole agreement; the version on the website on the day of your order applies.